Frequently Asked Questions

Cotton / Denim - Please turn them inside out before the cold wash and always air dry ( avoiding Dryer / Hot Temperature) 

To start a return or an exchange, please contact us at support@untitledpalette.com. Once the package is received, we will let you know whether it has been approved or not. If it's approved, we will process the return within the next 1-3 business days. A follow-up email will be sent to your email.

For more information please click here.

We offer free shipping to any domestic orders that are over AUD$180

Any orders under AUD$180: flat rate AUD$13
International order: Depending on the destination country

We aim to ship all orders as soon as we can.

For all domestic orders, we generally process them and ship within 1-2 business days.

Your order will be handed over to Australia Post and they will take care of it after :D