Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@untitledpalette.com.
CARE
Cotton / Denim - Please turn them inside out before the cold wash and always air dry ( avoiding Dryer / Hot Temperature)
PAYMENTS
To start a return or an exchange, please contact us at support@untitledpalette.com. Once the package is received, we will let you know whether it has been approved or not. If it's approved, we will process the return within the next 1-3 business days. A follow-up email will be sent to your email.
For more information please click here.
We offer free shipping to any domestic orders that are over AUD$180
Any orders under AUD$180: flat rate AUD$13
International order: Depending on the destination country
SHIPPING
We aim to ship all orders as soon as we can.
For all domestic orders, we generally process them and ship within 1-2 business days.
Your order will be handed over to Australia Post and they will take care of it after :D